Policies

Shipping For Hand Printed Items

  • Shipping can take up to two weeks. currently some items are being made to order, which means there can be up to a week for production and then a week for shipping. this is to accommodate everyone and make sure all of you wonderful folks can get the items you want!
  • Hand printed items include monochrome apparel and accessories produced at the JJV home shop. 
  • We currently have several shipping options available, but as always we cannot promise exact delivery dates, as we do not have control once the package leaves our facility. For high demand items, there may be a week wait as we have to print to accommodate the demand.
  • What you see is what we see, we have the same access to tracking information that you do. Please call your local post office with any questions regarding "undeliverable" packages, delays in tracking or seemingly frozen tracking. We do not have insider knowledge. 
Returns
  • you have thirty days from receiving your product to request a refund or replacement

  • Susie, Aaron, and Brian are the only employees, they have a limited schedule and policies are based within the limits of their abilities. 

  • All sales are final, generally speaking, we cannot accept returns. If the order is damaged refunds will be issued upon photo proof of damage.

  • All items are hand printed and may include variances in prints including slight inconsistencies within the print or a tiny ink spot somewhere on the garment. we quality check every shirt and pull out items with significant error. It is the charm and mark of a hand crafted item that each product is unique! This means it has passed through our little paws and into yours. <3 

  • If you receive the wrong size or print, we are happy to offer a discount code or refund, but will require photo proof of the mistake. We make a serious effort to post the correct sizing. If something doesn't fit and you would like to replace it, depending on current stock we may be able to switch it for a restocking fee, generally around 10$. 

  • CUSTOM CLOTHING cannot be returned for sizing incompatibility, we measure each piece individually and it is the customer's responsibility to make sure they will be able to wear the item as it is one of a kind. 

  • On the rare occasion a stock error occurs and we run out of the product you ordered , a refund will be issued.

  • If incorrect addresses are given, orders will be automatically refunded. Shipping costs will not be refunded. This is because we are charged full price every time we ship. CHECK YOUR ADDRESS BEFORE YOU PURCHASE